The Ombudsman’s formal title is “Parliamentary Commissioner for Administrative Investigations”. – more commonly known as the Ombudsman:

• Protects People’s Rights: We give people a way to be heard when they’ve been treated unfairly.  We also oversee how government power is exercised.
• Improves Services: We can investigate how services are delivered and bring weaknesses to light. In doing so, we improve service delivery for all.
• We investigate complaints about State Government departments and authorities, and local governments.
• Undertake major investigations into serious or systemic issues.
• Provide guidance to public authorities to improve their practices.